If you’re unable to visit your healthcare provider in person, telehealth—the delivery of healthcare services remotely through various communication technologies—is a great option to explore.

There are many times telehealth visits are appropriate, including visits for melanoma.  

When to Use Telehealth for Melanoma

Telehealth visits for melanoma can be a convenient option for a visit with your cancer team, including the oncologist, nurse practitioner, or physician’s assistant. These types of visits may be for:

Telehealth and COVID-19

With the spread of COVID-19, telehealth has become an attractive alternative to in-person healthcare appointments. While healthcare offices and clinics are taking measures to keep staff and patients safe, refraining from going to public places—unless necessary—is a good practice during a pandemic.

  • Discussion of treatment optionsTreatment educationSymptom managementFollow-ups between treatmentsFollow-ups after a treatment has endedSeeing certain specialists, such as genetic counselors or dieticiansSurvivorship visits (after-cancer treatment)

When You May Need to Be Seen in Person

Telehealth is not the best option for every visit, though. Because a full physical exam is not possible during a telehealth visit, there are times in-person visits may be required, including in the following ways.

When needing any type of treatment, such as:

  • SurgeryTargeted therapyImmunotherapy

When needing any type of testing, including:

  • Blood testsImaging, such as X-rays or CT (computed tomography), MRI (magnetic resonance imaging), and PET (positron-emission tomography) scansBiopsy

If experiencing new or worsening symptoms or if any symptom is severe, to include:

  • New skin lesions, moles, or lumpsChanges in skin lesions, moles, or lumpsNonhealing soresChest painsShortness of breathAbdominal or pelvic painHeadachesMental status changesBone pain

Benefits and Challenges

There are many benefits to telehealth visits, including:

  • Decreased travel: Some patients may live far away from their cancer center. Telehealth visits can allow for continued care from the oncology team without the inconvenience and cost of transportation.Accessibility: Sometimes people have difficulty physically getting into and out of a car or walking long distances into the provider’s office. Telehealth visits offer an option for care that can be accessed without leaving the home. Time savings: Being able to take an appointment in the comfort of your home frees up time commuting to and from appointments and waiting for the visit to start.  Decreased infection risk: Visits from home reduce the risk of developing an infection from exposure to another patient who may have an illness. This may be very important for someone with decreased immune system function due to cancer treatments.Cost: Some insurance companies offer reduced co-pays for telehealth visits. Transportation costs are also saved, and people can save money by not having to take off from work to attend a visit.

Although there are many benefits, there can be some challenges to telehealth as well, including: 

  • Access issues: Having a cell phone, tablet, or computer with a camera and Internet access is required for a telehealth appointment using audio and video. Not all people have the equipment necessary for a successful visit. Knowing how to use the required technology may be difficult for some people as well.Technical issues: There may be times when connections are dropped or a patient or provider has problems using technology due to an outage of service or some other technical issue. These can prevent or limit the ability to perform an adequate visit. Limited physical examination: Sometimes an oncology provider will need to listen to or physically examine your body in areas that cannot easily be observed during a telehealth visit. This may lead to the potential of missing an important finding.

How to Prepare for a Telehealth Visit for Melanoma

Ask your oncologist or other practitioner if a telehealth visit is an option for you. Once a telehealth visit is scheduled, there are a few things you can do to prepare. 

Things to do before the visit include:

  • Making sure the device used for the visit, such as a phone, tablet, or computer, is powered on and is fully charged or plugged in to a power sourceEnsuring the connection to the Internet or wireless phone service is workingHaving a phone number available for the provider to call you back on in case you are disconnectedTesting your device to make sure it’s working wellFinding a quiet, well-lit place to sit for the visitWriting down a list of questions or concerns to discuss with the providerArranging for a family member or friend to sit with you, if desired, and be able to listen in and ask questions you may not have thought of

What Happens During a Visit

Prior to your telehealth visit, you likely will receive instructions from your provider’s office, which will include a link to the visit platform and any instructions to know before you start. Information on security and privacy practices should also be provided. 

Will Insurance Cover Telehealth for Melanoma?

Telehealth services are not free. It helps to be aware of the following:

To start a telehealth visit, use the link provided by your practitioner’s office. 

The visit may be very similar to an in-patient visit, including in the following ways:

  • The provider may ask for vital signs if you’re able to provide them, such as recent weight, blood pressure, or heart rate.The reason for your visit will be discussed (symptom management, follow-up, etc.).If the provider needs to see a particular part of your body, this will be requested.Discuss any questions that you have.Confirm any new prescriptions or recommendations, and schedule your next visit.

A Word From Verywell

Telehealth visits may be a convenient option for someone with melanoma. Educational visits, symptom management, survivorship visits, or any visit that doesn’t require a detailed physical exam may be a good option for telehealth.

Telehealth Services Should Not Replace In-Person Care

Telehealth visits may be a great option for some of your melanoma care but will not be able to replace all of your care. Please contact your cancer care team with any concerns or to find out what precautions are being taken to keep you safe.

If you have a medical emergency or worsening symptoms, however, it is best to be seen in person. Check with your melanoma team to see if a telehealth visit is appropriate for you.